Bowerscapes · Shop Policies
Shop Return & Refund Policy
Luxury products. Transparent policies. Our shop carries handcrafted planters, outdoor furnishings, and curated garden accessories — each made with intention. Here you will find everything you need to know about returns, refunds, cancellations, and order protection.
Honest by Design
Our shop policies reflect the same values we bring to every client project — clarity, fairness, and care.
What Sets Our Shop Apart
01
Limited Edition Products
Tell us about your vision
02
Handcrafted Quality
Site visit & discovery
03
Secure Packaging
Concepts & 3D models
04
Secure Shipping
Review & confirm
05
Easy Returns
Secure & easy payments
06
Buyer Protection
Expert build & install
07
Customer Support
Final inspection & completion
Quick Links
OVERVIEW
About Our Shop
The Bowerscapes Shop is a curated collection of handcrafted planters, outdoor furnishings, botanical art prints, and garden accessories — each chosen to complement the environments we design. Every product is selected for quality, craft, and longevity. Because many of our pieces are handmade or produced in small batches, our policies reflect the nature of what we make and sell.
Quality First
We do not list products we would not use in our own projects. Every item in our shop has been reviewed for quality, durability, and design integrity.
SECTION 01
Product Types & Availability
Ready-to-Ship Products
In Stock & Ready
Ready-to-ship items are currently in stock at our facility and available for immediate dispatch. Delivery timelines depend on your location and selected courier.
Ships Within 3–5 Days
Orders placed before 12 noon on a business day are processed the same day. Orders placed after 12 noon or on weekends are processed the next business day.
Photographed Before Dispatch
We photograph every order before sealing the parcel. These records are kept on file and may be used to verify the condition of your item at the time of dispatch.
Please note: Product images on our website are representative. As many of our items are handcrafted, minor natural variations in texture, colour, and finish are inherent to the material and are not considered defects.
Made-to-Order Products
- Production begins only after payment is confirmed
- Lead time is specified on each product listing (typically 2–6 weeks)
- Customisations are discussed and confirmed before production begins
- Once production has begun, cancellations and changes are not accepted
Pricing & GST
All prices displayed on our website are in Indian Rupees (INR). GST is included in the listed price where applicable. A GST invoice is automatically generated and emailed to you upon purchase confirmation.
Indian Rupees (₹)
Included in listed price
Auto-issued on purchase
Secure checkout gateway
All major credit & debit
PhonePe, GPay, Paytm
All major Indian banks
EMI:
Available on select cards
International:
Contact us for enquiries
Accepted Payment Methods
- Full payment is required at the time of placing an order
- For made-to-order items, production begins only after full payment is received
- All payments are processed securely through Razorpay
- GST invoices are automatically generated and sent to your registered email
Billing & Invoice
Automatic GST Invoice
A GST-compliant invoice is automatically generated and emailed to your registered email address within minutes of order confirmation.
Secure Checkout
All transactions are encrypted and processed by Razorpay, a PCI DSS-compliant payment gateway. We do not store any card or payment details on our servers.
Important: Payment & Order Conditions
Order Confirmed Upon Payment
An order is only confirmed once full payment has been received and processed. We do not reserve items or hold stock without confirmed payment.
All Sales Final Once Dispatched
Once a ready-to-ship order has been dispatched, we are unable to accept cancellations. Refunds are available only in eligible circumstances as outlined in our Refund Policy.
Order Cancellation Policy
We understand that plans change. Our cancellation windows are designed to be fair to both you and our production team. Please review the conditions below carefully before placing an order.
Cancellation Windows by Product Type
Ready-to-Ship: 24-Hour Window
Cancellations for ready-to-ship orders must be requested within 24 hours of placing the order and before the item has been dispatched. Once shipped, we cannot accept cancellations.
Made-to-Order: 48-Hour Window
Made-to-order cancellations must be requested within 48 hours of placing the order. Once production has commenced, we are unable to cancel the order or issue a refund.
Limited Edition: Non-Cancellable
Limited edition and special collection items cannot be cancelled once an order has been placed. These items are allocated on a first-come basis and cannot be re-listed once reserved.
To request a cancellation, email hello@bowerscapes.com with your order number and reason. We will confirm receipt and advise whether your cancellation can be processed.
Refund Policy
Eligible Refund Situations
You are eligible for a refund if: the item arrives damaged in transit, the wrong item is delivered, or the item is significantly and materially different from its listing description.
Required Documentation
To initiate a refund claim, email hello@bowerscapes.com within 48 hours of delivery with your order number, a description of the issue, and clear photographs of the item and packaging.
Refund Resolution Options
Upon verification, we will offer one of the following: a replacement item, store credit of equal value, or a full refund to your original payment method within 7–10 business days.
Refund claims submitted after 48 hours of delivery will not be considered. We strongly recommend inspecting your order immediately upon arrival.
Refund Exclusions
Handcrafted Variations
Natural variations in texture, colour, surface finish, grain, and dimensions are inherent in handcrafted and natural-material products. These are not considered defects and do not qualify for refunds.
Additional Exclusions
Refunds are not available for: customer-caused damage or misuse; claims submitted after 48 hours of delivery; change-of-mind returns; made-to-order items once production has begun; or items returned without prior authorisation.
Quality Assurance
Pre-Dispatch Inspection
Every order is individually inspected before dispatch. We check for structural integrity, finish quality, and packaging security before sealing and shipping.
Packing Verification
We photograph each order before sealing to document its condition at the time of dispatch. These records are kept on file and can be referenced in the event of a dispute.
Protective Packaging
Fragile items are double-packed with protective materials. Handcrafted ceramic, terracotta, and glass items receive additional cushioning to minimise transit risk.
Despite our quality checks, damage can occasionally occur in transit. If your item arrives damaged, please retain the original packaging and contact us within 48 hours with photographs.
Return Process
- Step 1: Email hello@bowerscapes.com within 48 hours of delivery with your order number and photographs
- Step 2: We review your claim within 2 business days and confirm eligibility
- Step 3: If eligible, we arrange a pickup at our cost from your delivery address
- Step 4: Upon receipt and verification of the returned item, we process your refund or replacement
Shipping & Delivery
Domestic Delivery
We ship across India via trusted courier partners. Delivery timelines are estimated at 5–9 business days from dispatch, depending on your location.
Order Tracking
A tracking number and courier link will be sent to your registered email once your order is dispatched. Please allow up to 24 hours for tracking to activate.
Delivery Delays
We are not liable for courier delays once an order has been dispatched. If your order is significantly delayed, contact us and we will liaise with the courier on your behalf.
International Enquiries
We do not currently ship internationally through the shop. International clients may contact us directly at hello@bowerscapes.com to discuss availability, shipping options, and costs.
Refunds for returned items are processed within 7–10 business days of our receiving and verifying the returned product. Refunds are issued to the original payment method only.
Limited Edition Policy
Collection Releases
Limited edition pieces are released in small, curated batches. Once a collection is sold out, items will not be restocked in the same form. Each piece is numbered where applicable.
Replacement Availability
Because limited edition items are produced in small quantities, exact replacements may not be available in the event of damage in transit. In such cases, a full refund will be offered.
Made-to-Order Alternatives
Where an exact limited edition piece is unavailable, we may be able to explore a made-to-order alternative inspired by the original. Contact us to discuss what is possible.
Contact Information
Shop Enquiries
For all shop-related questions including orders, returns, and refunds: hello@bowerscapes.com. Please include your order number in all correspondence.
WhatsApp & Phone
+91 90369 40468. Available Monday to Saturday, 10am to 6pm IST. For quicker resolution of urgent order queries, WhatsApp is our preferred channel.
Response Times
We aim to respond to all shop enquiries within 2 business days. Refund and return claims are reviewed and responded to within 2–3 business days of receipt.
Postal Address
Bowerscapes (Kwando Services LLP), Bengaluru, Karnataka, India. For authorised returns, please do not dispatch any item without written confirmation from our team.
We are committed to resolving every shop concern fairly and promptly. Please reach out as soon as an issue arises — early communication makes resolution faster for everyone.
SECTIONS 12–13
Legal Terms & Consumer Rights
12. Governing Law & Jurisdiction
Indian Law Applies
This policy and all transactions made through the Bowerscapes Shop are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.
Consumer Rights
Your rights as a consumer are protected under the Consumer Protection Act 2019 (India). Nothing in this policy limits your statutory rights under applicable Indian consumer law.
13. Dispute Resolution
Contact First
We request that all disputes be raised directly with us first at hello@bowerscapes.com. The majority of concerns are resolved informally and promptly when raised in good faith.
Good-Faith Resolution
We commit to engaging with all disputes in good faith. Where a dispute cannot be resolved informally, the matter may be referred to mediation before any formal legal proceedings are initiated.
Limitation of Liability
Our liability is limited to the value of the order in question. We are not liable for indirect, consequential, or incidental losses arising from any purchase or shipping delay.
Data Controller
Bowerscapes (Kwando Services LLP) is the data controller for all shop transactions. Order and payment data is processed in accordance with our Privacy Policy.
14. Our Shop Promise
We sell products we believe in and stand behind every order we dispatch. Our policies are designed to protect both you and the integrity of what we make. If something goes wrong, we will do everything within our power to make it right — fairly, promptly, and with respect.
Curated with Care
Every item in our shop has been chosen with the same care we apply to our design projects. We stock nothing we would not use ourselves.
Your Trust, Our Priority
If our policies ever change materially, we will update this page and reflect the effective date. We encourage you to review this policy periodically.
Governing Law & Last Updated
This Shop Return & Refund Policy is governed by Indian law and is subject to periodic review. Bowerscapes reserves the right to update this policy at any time. The current version supersedes all prior versions.
- Jurisdiction: Bengaluru, Karnataka, India
- Applicable Law: Consumer Protection Act 2019, Indian Contract Act 1872
- Version: 1.0 — Last Updated: June 2025
- Review Cycle: Annually or upon material change
- Seller: Bowerscapes (Kwando Services LLP), Bengaluru
GET IN TOUCH
Questions About Your Order?
Whether you need help with a return, have a question about your order, or want to know more about a product before purchasing — we are here. Reach out and we will respond within 2 business days.
Call / WhatsApp
+91 90369 40468
connect@bowerscapes.com
Company
Kwando Services LLP (Operating as Bowerscapes), Bangalore, Karnataka, India
